Privacy Policy

Introduction

This Privacy Policy describes how GSI Solutions Inc. (“we,” “us,” “our”), operating the website https://branco.ca (the “Site”), collects, uses, discloses, and protects personal information in compliance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”), applicable provincial law in Ontario, and Canada’s Anti-Spam Legislation (“CASL”). By using the Site or submitting your personal information, you consent to the practices described in this Policy.

1. Personal Information We Collect

We collect personal information that you voluntarily provide when you contact us or request services, including:

  1. Contact details: name, email address,

We do not collect payment or other sensitive financial information via the Site.

2. How We Use Your Information

We use your personal information for the following purposes:

  1. Responding to enquiries and fulfilling requests you make through our contact forms.
  2. Marketing and newsletters: by providing your email you expressly consent to receive promotional communications from us. You may unsubscribe at any time (see “Opt-Out” below).
  3. Appointment scheduling and live-chat support through third-party tools.
  4. Internal analytics and Site improvement (see Section 4).

3. Legal Basis and Consent

Under PIPEDA, we rely on your consent to collect, use, and disclose personal information. By submitting your data you grant us implied consent for the above purposes. You may withdraw consent at any time by contacting us; however, withdrawal may prevent us from responding to your requests.

4. Cookies and Tracking Technologies

We and our third-party service providers use cookies and similar technologies to collect information about Site usage and improve your experience:

  1. Google Analytics – for aggregated traffic and behaviour analytics.
  2. Zoho SalesIQ – for live-visitor tracking and chatbot functionality.

You can manage or disable cookies via your browser settings, but doing so may affect Site functionality.

5. Third-Party Service Providers

We employ the following providers, all of whom process data on our behalf under contract and in compliance with Canadian privacy standards:

  1. Zoho (hosted in Canada) – for CRM, chat, scheduling, and marketing-automation tools.
  2. Google – for analytics services.

 We do not transfer personal information outside Canada.

6. Data Retention

We retain your personal information indefinitely to maintain our relationship and provide ongoing services, unless you request deletion. To request erasure or correction of your data, contact us using the details in Section 11.

7. Your Rights

Under PIPEDA you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your information or withdraw consent (subject to legal record-keeping requirements).

Submit any request in writing to our Privacy Officer (see Section 11). We will respond within 30 days.

8. Security Measures

We implement administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no Internet transmission is 100% secure; use caution when submitting personal information online.

9. Children’s Privacy

Our Site and services are not directed at children under 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us for removal.

10. Opt-Out & Unsubscribe

If you no longer wish to receive marketing or newsletter emails from us, click the “unsubscribe” link in any email or send your request to support@gsisolutions.ca. We will process your request promptly in accordance with CASL.

11. Contact Us

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact:

Privacy Officer
GSI Solutions Inc.
Email: support@gsisolutions.ca

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will post the revised version on this page with a new “Last updated” date.

13. Governing Law

This Policy and any related disputes shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.